Ever wonder why it is that when you phone for tech support that the person with whom you’re speaking seems to know even less about computers, web and tech than you do?
In this article published at Salon.com learn the reasons why.
From fobbing you off to someone else, lying to you about what the problem may be, suggesting that you re-format your hard drive as a first course of action (thereby losing all your data), the goal of tech support is not to help, but to get rid of you.
