Category Archives: Web & Tech

“We Don’t Support That”: Tech Support Hell
A tech-support slave tells his hellish tale

Ever wonder why it is that when you phone for tech support that the person with whom you’re speaking seems to know even less about computers, web and tech than you do?
In this article published at Salon.com learn the reasons why.
From fobbing you off to someone else, lying to you about what the problem may be, suggesting that you re-format your hard drive as a first course of action (thereby losing all your data), the goal of tech support is not to help, but to get rid of you.

iPod Mini: Smaller, sleeker, and in a rainbow of colours

IPOD C|NET weighs in on the new 3.7 oz. Apple iPod.
Capable of holding 74 hours of mp3 music on its 4GB hard drive, Apple’s fashionable new digital player has been designated “best-of-breed” for its design and interface features. Available in five colours (blue, green, silver, pink and gold), the iPod mini sports excellent playlist features, clean, configurable sound, smooth syncing with your PC, and the ability to organize your contacts list.
The iPod mini’s 1.67 inch (diagonal) backlit screen displays full song names and more, as does its predecessors, and still gives you over 25 minutes of skip protection with a battery that lasts up to 8 hours on a single battery charge (so you won’t pay a penalty for miniaturization). Still and all, at almost $350 Canadian the cost of Apple’s new iPod is dear, indeed.