A representative of Environment Canada approached Corinne, and requested of her that her home become the ‘weather reporting station’ for Annapolis Royal, for which they will supply her a laptop computer. A whole 98kb will be broadcast to Environment Canada every 10 minutes, recording temperature, wind speed, and other weather-related information (humidity, barometric pressure, dewpoint, etc.). Corinne agreed.
In order for Corinne’s home to perform its weather reporting function, her home requires an ‘always on’ high speed connection. As Corinne is not overly tech savvy, VanRamblings was asked to shepherd through the high-speed Internet order with Bell Aliant, the only game in town. A tale of woe and poor customer service followed, although, as of this writing, Corinne’s home does now have a toasty fast wireless DSL connection.
A decision was made to have the Internet high-speed order placed first thing Monday morning (she had a meeting to attend at 9 a.m.).
The first of five calls (!) to Bell Aliant was placed at 8:15 a.m. Bell Aliant, like most other large corporations, contracts out its customer service offshore, to New Delhi, India; Lahore, Pakistan; the far reaches of China; the Philippines; and, in some cases, Montréal, or small provincial centres in Nova Scotia, New Brunswick and Newfoundland.
The sad, instructive tale of Corinne’s high-speed order placement, and subsequent setup, follows …
Continue reading Annapolis Royal: Bell Aliant and Rogers, A Frustrating Saga